Email Newsletters Are the Norm for Most Large Businesses, New Analysis Reveals

Three case studies offer a closer look at email marketing best practices.

WASHINGTON, DC, November 15, 2016 — Sending email newsletters is a routine business practice for more than 80% of large organizations in the US, surpassing standalone (79%), lead nurturing (71%), and transactional (62%) emails, according to an email marketing survey from Clutch, a ratings and reviews platform for businesses.

Most organizations send out their newsletter multiple times a week, the survey found, with Monday and Friday, between 9 and 11 AM, being the most popular periods. However, no universal rule governs when to distribute a newsletter, according to email marketing experts.

“We need to send [emails] when they will be at the top of the inbox. If the email gets buried, it is less likely to be opened and read,” said Michael Barber, Founder of barber&hewitt, a strategy and planning firm focused on business-to-business (B2B) organizations.

Nearly 90% of email marketers said that email personalization is important. And most of the marketers (70%), say personalization is a key part of their company’s email marketing efforts – more so than segmentation, mobile optimization, and A/B testing.

“Email personalization has become so much more than addressing a subscriber by name,” said Kayla Lewkowicz, Marketing Coordinator at Litmus, a web-based email creation, testing, and analytics platform. “Real personalization places the email communication in context with subscriber needs and delivers a relevant message at the exact time the subscriber needs it.”

Clutch analyzed how three different organizations create, personalize, and distribute their email newsletters:

  1., a weekly newsletter from Loyal, a community agency based in New York City
  2. A weekly newsletter from Ceros, a cloud-based interactive content marketing design platform
  3. 730DC, a daily newsletter that informs young professionals in Washington, DC about local politics

Although the approaches demonstrated in the three case studies correspond closely with Clutch’s comprehensive survey data about email marketing trends, there is a noticeable divergence when it comes to tracking email metrics. The first report in Clutch’s email marketing series assessed how to determine which metrics to track based on an organization’s overarching goals. In that report, 25% of email marketers said they prioritize subscriber list growth. However, Loyal (i.e.,, Ceros, and 730DC focus on click through and open rate instead.

“We want people to actually care about what we’re writing,” said Sarah Judd Welch, CEO and Head of Community Design at Loyal and publisher of “I want people to enjoy our content and find it valuable.”

Clutch’s Email Marketing Survey 2016 included 303 respondents who describe themselves as either expert, advanced, or intermediate email marketers. They work at companies with more than 100 employees, with 47% representing companies with more than 500 employees.

For more information, view the complete report here:

About Clutch

A B2B ratings and reviews firm in the heart of Washington, DC, Clutch connects you with the agencies and software solutions that can help you enhance your business and meet your goals. Our methodology maps agencies and software solutions based on consumer reviews, the type of services offered, and quality of work.


Sarah Patrick

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